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dealership customer service

Dealership Events, Under the Hood

Car Buyer Q & A: Traci Mayberry chats about buying a car

June 30, 2010
Traci from Basehor, KS

Traci from Basehor, KS

I love hearing what people have to say, especially when it comes to buying and servicing cars. Traci Mayberry contacted me a few months ago about the service department at McCarthy, so I sent her a few new questions to find out what she thinks about buying and servicing her car. Here’s what she had to say: Q. What do you drive? Traci: I purchased a 2008 Hyundai Sante Fe in March 2009. Q. What do you like about your vehicle? Traci: I love the size, the body style, the ride, room and affordability. Q.  What is the MOST important thing to YOU when buying and servicing a vehicle? Traci: Cost, value, safety, reliability, and style are the most important tangible things when purchasing a vehicle. Trust is the most important intangible thing. If I can trust a dealership to give me a good, fair deal, and honest service, they will have my business for the long term. As I initially wrote to you .. my vehicle was towed to the McCarthy dealership in Blue Springs where the service department staff was very friendly, professional and most importantly, provided exceptional service that allowed me to have my car repaired and be able to drive it home in just over an hour. The McCarthy serice department exhibited everything I would hope for in a car dealership. I hope my Santa Fe lasts me for years to come, but when it comes time to shop for a new vehicle, I will start — and hopefully end — at McCarthy Hyundai.
Dealership Events, Money Matters

When it comes to choosing a car or dealership, how loyal are you?

February 8, 2010
Are you this loyal?

Are you this loyal?

For better or for worse … in sickness and in health … until death do we part. How loyal are you ladies and gentlemen? To a certain brand or dealership, that is. I’m sure there’s some of you out there who only drive American-made automobiles. Then you have your import-only drivers. Then there’s many who don’t seem to care one way or another. I have been loyal to the same nail salon for over two years and I see the same two people. My mother has been following Tina and Alex (our nail people) for nearly five years. I know you can’t really compare buying a car to getting a manicure … but loyalty is loyalty, no matter how much or how little the service you are getting may cost you. So tell me this … do you have a loyalty to a brand or a dealership? If so, which and why? If not, I’m curious why you have chosen to remain ‘single’ in the eyes of car-buying! 🙂